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Reviews (1)

Dom and Geri

Granddaughter's birthday card late arriving

Gave Dom & Geri ample time to get card delivered on time, requested posting on 28th Feb to arrive 2nd March but didn't arrive until 4th March.
No doubt the postman will get the blame!

15 March 2013

Reply from

Hi Brian, Thanks for your comments, we welcome all comments good or bad! We sent the card on the date requested as shown on the post mark, unfortunately it is out of our hands once Royal mail are involved. Customer satisfaction is very important to Dom and Geri and where we can we will respond to customer suggestions and resolve all issues that are within our control, unfortunately in this instance it was completely out of our hands. I hope our full refund and a discount voucher for your next purchase have gone some way in offering our apologies. Kind Regards Dom.

Brian Keene´s profile

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Brian Keene
United States