Ordered a pressure washer from them which arrived damaged. I contacted them and they arranged to collect the damaged washer and deliver a replacement without a problem. The collection came and went but no replacement arrived. I contacted them and they apologised and arranged for a delivery a few days later. The washer arrived and it was the same one! They tried to claim it was a different one but what are the chances of two washers being broken in exactly the same place?!? Even if it wasn't the same washer, this was clearly a returned item as the box was torn and had clearly been opened before.
I contacted them again, and sod's law the washer had been discontinued and they had no more in stock. They offered an alternative, which although they were selling for more than the original washer, was cheaper on Amazon than I had originally paid. I opted for a refund which they did give but only about two weeks after they had collected the damaged washer from me. They couldn't even arrange the collection for the correct day, the driver arrived on another random day, fortunately I was in!
All in all, a farce. I waited at home for 4 days (original delivery, first collection, delivery of "replacement" and then second collection) and ended up ordering from another company once I had my money back. Almost a month from start to finish!
marios found this review useful
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