I ordered and paid in full for a Habitat sofa via the Homebase website on Jan 21st 2013
2-3 weeks ago I received a call from the delivery company to say they would need to deliver the order before March 26th as after that date they would no longer be delivering on behalf of Habitat. A date of March 22nd was agreed. That was then followed a week later by another call to say they had to deliver before 19th because Habitat were closing their contract a week earlier. This wasn't convenient for me due to house renovations so I called Homebase/Habitat customer services to rearrange. I was told that it was actually the courier company who were at fault not Habitat and that the order would be transferred to DHL (their new courier service) and a new delivery time and date allocated. I was promised confirmation within 48 hours, that didn't happen
Since then I have had to call Customer Services on numerous occasions (twice this week alone) to have that date confirmed and have been fobbed off on each occasion, with advisors promising to sort and call back the next day etc none of which materialised. Today, the 3rd call this week, I was informed that the order has been cancelled off the system, the call handler was off to see the manager and would call me back in 10 minutes.....guess what....
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