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The Utility Warehouse

terrible team

I call them because I found out that they provide and broadband, I am a new tenant and my electricity and gas are with them. The first time that I call everything was good I have registered. The next day when I call again for the broadband they said you should wait approximately 5 minutes, I wait 10 and hang up. Second try approximately 10minutes I wait 12 and hang up. The third they pick up after 7 minutes the phone and he started explaining me about the broadband and I just told them ok pls arrange me the instalation. He said you should wait a bit, ok I wait 12 minutes when he pick up ahain and says I cant find you in the system wait a second than I wait 15 more minutes and one lady pick up the same that I speak with her the previous day she said you want to add something to your account and I said yes. So again you should wait, I was getting crazy at that moment I have wait 40 minutes for all and in the end she told me you are still not at our computer because its to early. She said you should wait a couple of days and to call again!! WTF I told her i am waiting 40 minutes for nothing! She said I am sorry but we are extremely busy! I said I am at work too I stay 40 minutes I have to go home but I am waiting for your stupid answer!!!

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Alexandra Alexieva
United Kingdom