Jamie Pugh´s profile

Reviews (1)

Merlin Cycles Ltd

First Class Customer service

I used Merlin Cycles for the first time recently, I bought a pair of SPD shoes and pedals. I had the goods shipped all the way to New Zealand and the total cost of this sale was still cheaper than buying the same goods here in NZ!.
Unfortunitly the shoes did not fit so I ended up having to send them back. Merlin Cycles has a policy that after 14 days of the goods being sent to you if you return them after 14 days they may give you a credit note instead of a refund which I requested.
Due to the travel time my shoes did arrive back at Merlin Cycles in the uk after 14 days and I am happy to report they gave me a full refund no questions asked. I am very happy with this type of service and great pricing that I will deffinetly use them again.
Many thanks

Jamie Pugh´s profile

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Jamie Pugh
United States