i ordered two items from oak furniture solutions, a Mirror and one dressing table.
both items arrived damaged. which was reported to them straight away. a replacement mirror was ordered within a few days without to much fuss.
the dressing table was a different matter, they clammed i did not send them the damage claim form. so had to resend that.
you cant ever speak to anyone in customer services as they only do emails, of which there have now been over 20 of them.
after about 10 emails i had this one
I can advise that a replacement is on order for you. The normal time frame for this will be 2-3 weeks. My dispatch team will contact you to arrange the exchange date. Can you please ensure the damaged item is in the original packaging.
Customer Liaison Manager
Oak Furniture Solutions
four weeks later i emailed them to find out what was happening with the order and had this
The dressing table has not been ordered as a replacement as from the images, this is not a manufacturing fault and looks to be a knife mark on the top when opening the box.
i totally agree it looks like a knife mark, but as i said from the start this is a returned item from another customer. there was loads of old parcel tape on the box and the box is falling apart. i did not even have to use a knife on it
the delivery driver did not wait around to check the item, so i am now left with them accusing me of damaging the item.
i have wasted hours of my life on this now and will be seeking to take legal action if something is not sorted.
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