I ordered some jalapeño and tomatillo seeds from them. My order was confirmed and delivered a couple of weeks later in Spain without any problems.
More recently I placed a second order. Again the seeds were delivered promptly. Based on my experience, Sutton seems to be a serious, reliable company.
My order was confirmed promptly and delivered to me in Spain in less than a week. The Teeccino I ordered is as tasty a coffee substitute as you're likely to find.
I'm having a cup of the English breakfast tea right now. It definitely leaves the usual PG Tips in the dust.
I did a Google search after ordering some swim goggles and running into problems. (The company I ordered from didn't confirm my order or answer their phone when I tried to call them. Neither was I able to reach them by Skype or e-mail.)
My search led me to trustpilot.com, where I found several reviews from people who'd had similar experiences with the company I was dealing with. If I'd known about Trust Pilot before ordering my goggles, I could have avoided the hassle.
In short, my experience so far has been positive, and I think the site performs a valuable function.
I've placed many orders with amazon.co.uk and can't remember ever having a problem. The system they have for ordering used books from other suppliers (with clear information about user feedback) is great.
The item I ordered was shipped promptly. Communication was clear throughout the process, and when I requested an invoice with my Spanish VAT number, I got what I needed in about 15 minutes. Exactly the kind or service you want when you buy something online!
18 November: Alarmingly I have received no confirmation of my order placed on 4 November. Neither have I received a response to an e-mail requesting confirmation. I have also tried repeatedly to contact the seller by phone and Skype: no one answers. As things stand I would warn people off this company.
19 November: Since posting my initial review above and making a claim via PayPal, I have received an answer to my e-mail query to the company. They say they did not get the prescription details when I placed the order and that they will now send the goggles ASAP. I will update this review again if/when I receive the goggles.
For the record, I ordered a pair of swim goggles from the same site about two years ago and in that case I didn't have any problems with the order.
3 December: PayPal refunded my money, so I presume that they didn't receive a satisfactory answer from these people either. I haven't received the goggles or heard anything more from them since I sent my prescription details on 19 November.
12 December: In the end I gave up on this company and ordered my swim goggles from another site.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.