I ordered some jalapeño and tomatillo seeds from them. My order was confirmed and delivered a couple of weeks later in Spain without any problems.
More recently I placed a second order. Again the seeds were delivered promptly. Based on my experience, Sutton seems to be a serious, reliable company.
My order was confirmed promptly and delivered to me in Spain in less than a week. The Teeccino I ordered is as tasty a coffee substitute as you're likely to find.
I'm having a cup of the English breakfast tea right now. It definitely leaves the usual PG Tips in the dust.
I did a Google search after ordering some swim goggles and running into problems. (The company I ordered from didn't confirm my order or answer their phone when I tried to call them. Neither was I able to reach them by Skype or e-mail.)
My search led me to trustpilot.com, where I found several reviews from people who'd had similar experiences with the company I was dealing with. If I'd known about Trust Pilot before ordering my goggles, I could have avoided the hassle.
In short, my experience so far has been positive, and I think the site performs a valuable function.
I've placed many orders with amazon.co.uk and can't remember ever having a problem. The system they have for ordering used books from other suppliers (with clear information about user feedback) is great.
The item I ordered was shipped promptly. Communication was clear throughout the process, and when I requested an invoice with my Spanish VAT number, I got what I needed in about 15 minutes. Exactly the kind or service you want when you buy something online!
18 November: Alarmingly I have received no confirmation of my order placed on 4 November. Neither have I received a response to an e-mail requesting confirmation. I have also tried repeatedly to contact the seller by phone and Skype: no one answers. As things stand I would warn people off this company.
19 November: Since posting my initial review above and making a claim via PayPal, I have received an answer to my e-mail query to the company. They say they did not get the prescription details when I placed the order and that they will now send the goggles ASAP. I will update this review again if/when I receive the goggles.
For the record, I ordered a pair of swim goggles from the same site about two years ago and in that case I didn't have any problems with the order.
3 December: PayPal refunded my money, so I presume that they didn't receive a satisfactory answer from these people either. I haven't received the goggles or heard anything more from them since I sent my prescription details on 19 November.
12 December: In the end I gave up on this company and ordered my swim goggles from another site.
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