Used by a collegue who took his phone into the workshop and had it repaired on the spot (cracked screen)-highly recomended so after I dropped my iphone 4s I booked it in for repair.
Sent it on a Friday, they recieved it on Saturday and it was booked into the workshop Monday.
After reading that the online account is updated with the status of the order I checked hopefully throughout the day as on the site it says most repairs are done on the day of reciept.
Nothing but ''device recieved'', Tuesday ''device recieved'' by wednesday I was a little concerned and gave them a call, ''yes its been booked in we will get it done asap''-''could you let me know asap when it will be likely to be fixed and when it is I will collect as I am an estate agent and going out doing viewings without a phone is a real safety issue''
Didn't recieve a call back so Friday website still says ''device recieved''.
Called again - ''no still not done we are waiting for a part and it wont be done till Wednesday we will dispatch as soon as its done''
1. Why wasnt I informed of the fact you are waiting for a part and my phone will be with you a week and a half!?
2. You clearly ignored my call requesting I be informed when the device is fixed so I can collect and provided no call back to update me that it would not be done till Wednesday.
3.Why was your system not updated as it says it will be? - aparently the system was down and they were in the process of calling everyone but clearly hadnt got around to me!
REALLY dssapointed with the service-maybe I would have been more understanding if I had not had to chase after them to get the updates! Waiting for a part cannot be avoided however I think customers need to know that this is the case and not be treated like hardwork when they want to know what is going on with their device.
I will not be reccomending or using again.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.