Used by a collegue who took his phone into the workshop and had it repaired on the spot (cracked screen)-highly recomended so after I dropped my iphone 4s I booked it in for repair.
Sent it on a Friday, they recieved it on Saturday and it was booked into the workshop Monday.
After reading that the online account is updated with the status of the order I checked hopefully throughout the day as on the site it says most repairs are done on the day of reciept.
Nothing but ''device recieved'', Tuesday ''device recieved'' by wednesday I was a little concerned and gave them a call, ''yes its been booked in we will get it done asap''-''could you let me know asap when it will be likely to be fixed and when it is I will collect as I am an estate agent and going out doing viewings without a phone is a real safety issue''
Didn't recieve a call back so Friday website still says ''device recieved''.
Called again - ''no still not done we are waiting for a part and it wont be done till Wednesday we will dispatch as soon as its done''
1. Why wasnt I informed of the fact you are waiting for a part and my phone will be with you a week and a half!?
2. You clearly ignored my call requesting I be informed when the device is fixed so I can collect and provided no call back to update me that it would not be done till Wednesday.
3.Why was your system not updated as it says it will be? - aparently the system was down and they were in the process of calling everyone but clearly hadnt got around to me!
REALLY dssapointed with the service-maybe I would have been more understanding if I had not had to chase after them to get the updates! Waiting for a part cannot be avoided however I think customers need to know that this is the case and not be treated like hardwork when they want to know what is going on with their device.
I will not be reccomending or using again.
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