Merhawi Woldekirstos´ profile

Reviews (2)


worst delivery system I've come accross

This is the second time I have a delivery using DX. On both occasions they sent me a message saying they have attempted to deliver and that I need to arrange another delivery time. But I was at home and no one came to my house. On the second delivery I tried to give an alternative address on the website. After accepting the new address online. I get another text saying they can not deliver to the new address. But now, I can not ask to deliver back to my home address. When I go to the website, it says "We need additional information regarding your delivery, please contact DX on 0844 371 3331". Very difficult to get hold of the customer service.

Mrs Parker found this review useful

09 April 2014

Reply from DX

Hi Merhawi,

Could I ask you to please contact us on to discuss your website experience and to provide us with further feedback, so we can look into why this happened? We are currently looking to enhance our website and would welcome your comments.

Many thanks,


It took a while to get hold of them. But made up for it when I got hold of them.

I was trying to get hold of the live chat support people. It kept saying they were busy. But when I finally got hold of them. The man was patient and went through all my questions and resolved them.

Merhawi Woldekirstos´ profile

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Merhawi Woldekirstos
London, United Kingdom