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Ticket Master is awful! Tickets would never arrived as they promised

I purchased my tickets for the event today 08/03/13. I paid for secure post, but the tickets have never arrived. They only allow customer to contact them 5days before the event, so I did call them up on Monday. They said I have to collect my tickets at the box office. Fine! So I asked them to return the money I paid for secure post. They brutally say NO. They then said that secure post is the "handling fee" to get me in the venue!!! What the heck! And they said whether or not I chose collect my tickets at the box office, I would still being charged for secure post! The customer service was so RUDE. He went on talking and repeating their ridiculous way of doing business and not letting me to finish my point. OMG, this is ridiculous! This is the worst customer services that I've ever experience in my life. Never again TicketMaster.

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Yen Dang
London, United Kingdom