Hans Jørgen Jensen´s profile

Reviews (4)

Fullrate A/S

Mange udfald, kundeservice ringer ikke tilbage, 15-20 min. ventetid på kundeservice

Jeg oplever tit, at netværket forsvinder og der er ikke rigtig nogen hjælp at hente i kundeservice. Man ringer og hænger længe (15 min. selv som erhvervskunde) og venter på kundeservice. Der sættes noget test i gang og de vil ringe tilbage, men det sker ikke, så det er forfra igen.....

6 days ago

Reply from Fullrate A/S

Hej Hans Jørgen

Jeg er rigtigt ked af at høre, der ikke ringes tilbage til dig, til trods for aftaler der lyder til at være lavet.

Jeg kan ikke finde dig ud fra de informationer der står på herinde, så jeg vil gerne spørge om du vil sende en mail med dit kundenummer og en kopi af dit indlæg til trustpilot@fullrate.dk, så jeg kan følge op på sagen.

Der kan forventes op til 3-5 arbejdsdages behandlingstid.

Venlig hilsen

Peter,
Fullrate

Legeland Legetoj

Leverede i fin stand og til tiden - flink kundeservice

En absolut fin handel. Der var lidt knas med track/trace, men varen blev afsendt næste dag og leveret som lovet uden jeg behøvede at gøre noget som helst. Kan anbefales !

Philipson Wine

Til tiden og fin beskrivelse !

Der fulgte en fin lille beskrivelse med smagekassen som jeg bestilte via SweetDeal - tror ikke der var de besparelser som "SweetDeal" stillede i udsigt ift. at bestille kassen direkte hos Philipson - men ved ikke præcis hvem man skal klandre her.
Mvh.
Hans

INFURN.com

FRAUD !!! LYING AND MISLEADING - NO GOODS AND NO REFUND

Ordered goods in July 2012 after specific written correspondance about details of products.

I cancelled the order in autumn when Infurn came back with a change to the specifed order.

I was promised on 14 Dec. 2012 that Infurn would accept cancellation and reimburse me and that I would receive my money in 30 days.

I have repeatedly asked why no reimbursement have been made and excuses on a weekly basis have been issued that Customer Service have requested their finance dept. to do the refund.

NOTHING HAPPENS - INFURN JUST CONTINUES BOTH VERBALLY AND IN E-MAILS TO SAY THAT MONEY WILL BE TRANSFERRED THIS WEEK - THIS HAS BEEN GOING ON FOR 3 WEEKS.

IN THE BEGINNING THEY COMMUNICATE AND WHEN YOU FIND OUT THAT THINGS ARE NOT RIGHT THEY STOP ANSWERING E-MAILS AND DO NOT CALL YOU WHEN ORDERING CALLS ON THE WEB-PAGE.

THEY LIE DIRECTLY INTO YOUR FACE AND IN WRITTEN CORRESPONDANCE - NEVER EVER BUY THERE !

Hans Jørgen Jensen
phone + 45 28804082

08 March 2013

Reply from Designfurn LTD (infurn.com)

Hello Mr Jensen,

Further to our discussion today with regard to your order,

Although the Customer service team did answer your call back requests several times in February and March, but we still we are sorry for the wait.

The matter has been resolved yesterday, and you should see evidence of this in the next few days.

Kind Regards
Valerie - Customer Services Adviser.

Hans Jørgen Jensen´s profile

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Hans Jørgen Jensen
Reviewer
1965
Denmark

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