Andrew Pratt´s profile

Reviews (2)

Red Dog Music

Brilliant service from start to finish

I was looking for a Hofner bass guitar and soft padded case. The website was easy to use but the live chat facility was excellent. Most of all I was able to get deliver the next day if I wanted (I actually chose 2 days later because it suited me) whereas the quickest from the 3 other websites I looked at was 8 business days. Then I received text messages confirming delivery and the change I made to the date was confirmed clearly. Then the parcels arrived at 7:45am on the chosen day. Faultless! I would recommend to anyone.

Dawsons Music

Great service from Dawsons but terrible service from the delivery company

Dawsons were excellent when I phoned them. Very helpful in scouring a limited edition guitar that I was looking for, The guitar was also dispatched quickly and the email updates were very useful.
Things started to go wrong when I logged onto the Dawsons website to see that the order had the status "completed" but no guitar has arrived nor any delivery slip. When I phoned Dawsons they were very helfpul but the delivery company (Fed Express) had delivered to completely the wrong address. Dawsons treated it as a high priority and the delivery company retrieved the guitar and delivered it to the correct address within the day ... but that day was very stressful and full of worry.

Andrew Pratt´s profile

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Andrew Pratt
Reviewer
United Kingdom

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