I was looking for a Hofner bass guitar and soft padded case. The website was easy to use but the live chat facility was excellent. Most of all I was able to get deliver the next day if I wanted (I actually chose 2 days later because it suited me) whereas the quickest from the 3 other websites I looked at was 8 business days. Then I received text messages confirming delivery and the change I made to the date was confirmed clearly. Then the parcels arrived at 7:45am on the chosen day. Faultless! I would recommend to anyone.
Dawsons were excellent when I phoned them. Very helpful in scouring a limited edition guitar that I was looking for, The guitar was also dispatched quickly and the email updates were very useful.
Things started to go wrong when I logged onto the Dawsons website to see that the order had the status "completed" but no guitar has arrived nor any delivery slip. When I phoned Dawsons they were very helfpul but the delivery company (Fed Express) had delivered to completely the wrong address. Dawsons treated it as a high priority and the delivery company retrieved the guitar and delivered it to the correct address within the day ... but that day was very stressful and full of worry.
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