Thank you for leaving us with a review, all feedback is extremely valuable to us. Due to false promises in the past, company policy dictates that we are unable to replace an item until the original is returned back to us. Following usual procedure, the Freepost would be offered and an exchange sent upon receipt. However, due to time constraints and stock issue it was necessary on this occasion to work with you to arrange a more suitable resolution. I am pleased that Michelle was able to help and can confirm the refund of the original postage has been credited to you. Please accept our apologies for any inconvenience caused by this rare issue and hope we can welcome you back to Jokers' Masquerade in the future.