From the moment we stepped into the Peterborough store to the moment we received our gorgeous new sofa, everything was perfect! Helpful but not pushy customer service, early delivery (!) and great delivery men! And now I'm typing this from the comfort of my super soft sofa....
I searched all over the Internet to find a sofa bed that could be delivered at a time to suit me. Not only did First Furniture have the best prices, they asked when it was convenient for me for them to deliver. I ordered the bed on a Friday, giving my first convenient delivery slot four days later on the Tuesday and another one a week later. To my surprise it was delivered on the first Tuesday with no problems.
My only 'gripe' is that I didn't actually know they were going to deliver it then until I had a email on the Monday to say it had been shipped. I then had to keep 'track' of the order. When I realised it was out for delivery on the Tuesday I called to ask for an estimate time of delivery but was just told between 9am and 6pm. I had asked for after 12.30pm and luckily it didn't arrive until around 3pm which was perfect timing.
I was concerned about not seeing the sofa bed before ordering but needn't have worried. It's great quality, looks great and overall I am very pleased with the whole experience and wouldn't definitely order from them again!
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