Doug Smith´s profile

Reviews (1)

PreciousLittleOne

we were sold a faulty pram the wheel fell off dont expect that when you buy a new pram. when i complained they wanted me to pay more money to rent another pram shocking stay away from this company.

We brought a pram in good faith and have been totally let down the wheel came off as we crossed the road could have been a lot worse. When we complained they wanted more money to rent a pram while they fixed ours totally unacceptable very let down especially the amount of money that was spent. Look after your little ones and stay away from this company

08 March 2013

Reply from PreciousLittleOne

Dear Mr Smith,

Thank you for your review.

Our apologies for the problems you experienced with your Hauck pushchair purchased in January 2012. I can see from your order that Hauck sent out a replacement chassis and also offered for the item to be returned to be repaired.

We do offer a loan pushchair service. The loan of the pushchair is free of charge and can be kept for the duration of the repair period. Our loan pushchairs can be collected, at no charge, from our shop. If you require the loan pushchair to be delivered then a delivery charge would be incurred.

We are still happy to arrange for the pushchair to be repaired by Hauck. Should you wish to proceed with this then please contact our customer services team.

Once again, our apologies for the problems you have experienced with your pushchair.

Kind regards,

PreciousLittleOne

Doug Smith´s profile

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Doug Smith
Reviewer
1980
United Kingdom

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