zoe granger´s profile
Reviews (1)
Argento.co.uk
excellent product but packaging not good
The charm is lovely. However it arrived packaged in an extremely batttered brown envelope with no padding to protect the charmbox at all. Not what I expect when spending £65 on a charm and certainly not what i expected from Argento, especially as previous purchases have been so protectively packaged. I almost thought I had bought a fake except for the argento complement slip inside.!
11 March 2013
Reply from Argento Contemporary Jewellery
zoe granger´s profile
United Kingdom
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please accept our apologies. Can you please advise whether the product was delivered in a jiffy bag envelope, as this is our preferred method of delivery. Your order was dispatched from one of our stores, hence the change in how we normally package our orders, but this in no way should have compromised how you received your order. Please email me at customerservices@argento.co.uk with confirmation of the type of envelope, and I will follow up to ensure that this cannot occur again.
Argento