Simon D Brooker´s profile

Reviews (1)

Kiddisave

Excellent Experience!

I ordered a Maxi Cosi car seat and Isofix base from Kiddisave as they were the cheapest retailer and were offering a further discount of £15.00 when spending £150.00 or more. This was the first time I had ordered from this company and didn't have any concerns initially that this company would cause me any problems. However, I then stumbled across their facebook page which highlighted some VERY unhappy customers and upon further investigation discovered that their reviews involved some horror tales of customers not receiving their goods! I must admit I went into a complete panic as I had ordered over £150.00 worth of goods!! was i going to lose my money??!! Subsequently, I immediately rang the company to check my order. It did take me a few attempts to get through to somebody initially, but when i did they were extremely pleasant and very helpful! I was told that they would check the stock of my goods and let my know when it would be dispatched (I must admit the items were labelled as 'in stock' when i ordered and 'dispatched within 2 working days'?!) HOWEVER, I was e-mailed the same day to say that the car seat would be dispatched that day and that the base would be delivered within the next week as it was out of stock, if that was o.k with me. I was not worried as I was in no hurry for the items. I received that car seat as promised and on time. I was then e-mailed only a few days later with no prompting whatsoever to say that the base was being delivered straight from the supplier in a couple of days, which it did. I was very impressed with the communication and service I received. I was e-mailed on my delivery day to tell me the time slot my items would be arriving, even amazon doesn't do that!!! I would definitely use this company again! If I had read the reviews before I had ordered I do think I definitely wouldn't have placed the order with this company, which would have been a real shame! Thank you kiddisave for a good price and great service. I am a happy customer!

Simon D Brooker´s profile

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Simon D Brooker
Reviewer
1978
United Kingdom

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