Ihab Bakache´s profile

Reviews (1)

Transair Flight Equipment

Good but nomore DHL for morroco

Hi, I just made a purchase on your website lately, and throughout the long, I have been with your team especially when I called to get more information, I appreciate enormously your staff. the one and only black spot that made me think regretted one day accept be delivered by DHL, for the sole reason that they are not professionals. Because when I made ​​my order I thought the £ 41 included support in your destination up, but once the parcel arrived in Morocco they charged me the cost of transit (£ 20) and warehouse (£ 10) knowing that if there is a delay it is because of them, without mentioning their lack of knowledge as every time they call me to ask for a description of each item. i prefer thousand times being delivered by mail as DHL.

PS: This is the fifth day that I expected and the package still has not arrived.

13 March 2013

Reply from Transair Flight Equipment

Dear Mr Bakache,

Thank you for your review.

We can send orders via Royal Mail Overseas service where applicable, but unfortunately, due to the size and value of your order we had to send it with a courier. DHL have advised us that the additional charges are the import costs levied by Moroccan customs. These are payable by the consignee, and customs will not release the goods until the charges have been paid.

Transair is not liable for any import charges, and the carriage charge that you have paid does not include customs import duties. However, please note that as the order was sent outside the EEC, no VAT was charged.

We regret that we are unable to send orders labelled as gifts or with a zero value in the invoice to get round this issue as the order will not then clear UK customs on its way out.

If we are aware of particularly high import charges or very restrictive customs procedures, (e.g. Russia & Brazil) then we will advise the customer accordingly before we despatch the goods. We have not had previous issues with getting orders into Morocco.

Best Regards

Andrew Bacon
Customer services

Ihab Bakache´s profile

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Ihab Bakache
United Kingdom