Mrs Maxine Cohen´s profile

Reviews (1)

Pet Supermarket

Quick and easy ordering but a disappointing delivery service

I was texted to be told that my parcel would be delivered on a particular day but it actually arrived the next day. I had put on my delivery instructions that the parcel could be left in our parcel bin but it did need to be signed for.To have to wait in for a parcel and sign for it is too inconvenient and I won't be buying from pet supermarket again for this reason.

11 March 2013

Reply from Pet Supermarket

Dear Customer,

Please accept our sincere apologise for the poor service you received from our courier on this occasion. Although the couriers operate independently from us, they are still an extension of our service. With this in mind, we expect the same high level of service from them as you would receive when contacting us. Thank you for having taken the time to write to us as it is only with feedback such as this that we can get better at what we do. Please be assured that we have taken your comments on board and acted upon them.

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Mrs Maxine Cohen
United Kingdom