Kerri Shaw´s profile

Reviews (1)

SerenataFlowers.com

Dont order flowers from here

I ordered flowers for yesterday and they arrived on time. But I was sent a bunch of dead flowers most of the heads fell off in the box . I was ashamed to give these has a present and I've rang the number on the website also for the London office Manchester and Birmingham all are saying there not taking calls. I have also emailed the company 3 times now and still no response.
I don't know how a company could send out such a poor product please don't buy from these .

12 March 2013

Reply from SerenataFlowers.com

Dear Kerri

I am very sorry to the flowers arrived in such a poor condition. We will certainly investigate this matter further for you, as this should not have happened. We do take customer complaints very seriously and I can see that we have now responded to your query via email and are awaiting your reply. Once again, please accept our sincere apologies for the damaged bouquet on such an important occaision.

Kind Regards,
Jack
Serenata Flowers

Kerri Shaw´s profile

profile image of Kerri Shaw
Kerri Shaw
Reviewer
1987
Stoke-on-Trent, United Kingdom

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