BeautyBay.com

Extremely poor service - items still not received after nearly 3 months!

I made my order of nearly EUR 70 in mid-January 2012, the money was transferred from my account and the confirmation mail said that the items were dispatched and I would receive them shortly but I did not. After realizing that my address was written incorrectly I contacted customer service and updated my contact details online but nothing happened and I felt no service-mindness at all. Beautybay could not let me know why I did not receive the products and after writing LOTS of mails forth and back I was told to fill out a "lost item form"... then they said that a confirmation mail would be sent but it didn't so after writing again I was told that en error had been made which would be corrected... After nearly 3 months I still have not received the products and am in doubt that I ever will. One thing for sure - I will NEVER buy any products at beautybay again.

11 March 2013

Reply from BeautyBay.com

Hi Elin,

Thanks for your feedback.

I can see that your order was replaced last Tuesday, and should be arriving with you in the next few days. I've asked Customer Services to email you to confirm this.

Kind regards,

The BeautyBay.com Team