I ordered flowers on Monday 4th March for Mother's Day. I specified delivery on Saturday 9th when someone was home. My mother arrived home yesterday (Friday 8th) to find a delivery card from Yodel, iFlorist's choice of courier I assume. The card stated "I called to deliver I have left your parcel for you to collect from: FRONT DOOR". Are they mad? Needless to say there was nothing outside of our front door. We live on a London street with the front door opening onto the public road. Who can possibly think that's an acceptable place to leave a parcel. I called iFlorist this morning. After 4 separate attempts I finally got through. My call lasted 15 minutes (to an 0844 number) - excessive - after which I was told my query had been escalated and to be assured I'd get a call back. Obviously no call back. Their customer services shut at 2pm. At 1.45 I called to be greeted by an automated voicemail. This is my second attempt ordering from iFlorist, more fool me that I gave them a second chance after a disappointing first. Horrible horrible way of conducting a business, DO NOT USE THIS COMPANY. Have never seen so many terrible reviews - wish I'd seen spent some time reading them before. IFlorist are cowboys.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.