I ordered flowers on Monday 4th March for Mother's Day. I specified delivery on Saturday 9th when someone was home. My mother arrived home yesterday (Friday 8th) to find a delivery card from Yodel, iFlorist's choice of courier I assume. The card stated "I called to deliver I have left your parcel for you to collect from: FRONT DOOR". Are they mad? Needless to say there was nothing outside of our front door. We live on a London street with the front door opening onto the public road. Who can possibly think that's an acceptable place to leave a parcel. I called iFlorist this morning. After 4 separate attempts I finally got through. My call lasted 15 minutes (to an 0844 number) - excessive - after which I was told my query had been escalated and to be assured I'd get a call back. Obviously no call back. Their customer services shut at 2pm. At 1.45 I called to be greeted by an automated voicemail. This is my second attempt ordering from iFlorist, more fool me that I gave them a second chance after a disappointing first. Horrible horrible way of conducting a business, DO NOT USE THIS COMPANY. Have never seen so many terrible reviews - wish I'd seen spent some time reading them before. IFlorist are cowboys.
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