Frank Volk´s profile

Reviews (1)

INFURN.com

fraudulent, horrible, DO NOT BUY FROM THIS COMPANY

Against my better judgement I placed two orders with infurn USA 12-9-12 & 12-7-12.
In short the order was scheduled to be shipped mid February 13. Order never shipped, I was never contacted or updated by infurn. On 3-3-13 i contacted infrun via email (they don't list a phone number on infurn usa, a sure sign of scammers).
I was contacted by a customer service rep who proceeded to tell me that my order was never manufactured and that i wouldn't be receiving it. When I began to yell at him, he confided that he was new on the job and that infun hadn't had anyone running their usa operations for nearly a month.
Then he proceeded to tell me I would get my money by, it would take at least 30 days. So in short, INFURN will keep your money for 4 months or so, never deliver a product. Choice is yours. It sounds like infurn operates by having large amount of free money "loaned" to them by consumers.
I've reported them to my credit card company as fraud. Form my understanding, this is not the first time this company has been reported.

Stopinfurn.com found this review useful

11 March 2013

Reply from Designfurn LTD (infurn.com)

Hello Frank,

On checking your orders which were both placed in December 2012 and subject to standard delivery time of 8-12 weeks for US customers, the delivery time frame is still intact.

Infurn does deliver, or if for some reason there is a specific problem with a particular item, then of course you would be reimbursed.

We ask customers to log into their account to keep track of their orders where possible, and the US office do have a contact number and email support team for enquiries and we understand that you did have some contact with a customer service rep.

With regard to your particular items, we are taking action to deal with the matter and I have emailed you with regard to this.

Kind Regards
Valerie - Customer Services Adviser

Frank Volk´s profile

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Frank Volk
Reviewer
Male, 1968
Las Vegas, United States

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