I used icanhire.com for a van rental back in June. The van was not where it was supposed to be and I called customer services. It took 15 minutes before the call was answered.
The lady on the phone was helpful and explained that something
had gone wrong and I now had to collect a van from a different
location. It is not clear why the location had changed and why I was
not notified before.
The new van was located a 20 minutes drive from the original location and further from our destination as well. As a result we wasted about an hour of our time and ended up making additional miles in both the van and our own vehicle.
Despite several e-mails and calls I have had no response to my complaint. There does not appear to be a formal complaints procedure.
Fast delivery and goods as described.
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