Claire Lofthouse´s profile

Reviews (3)

Mattress Next Day

Perfect-I can recommend

Ordered a divan bed for a Saturday delivery. Arrived when it said with 2 men to deliver. Great quality divan looks beautiful in my bedroom!!!!
Can be trusted unlike some and would buy from them again!


Avoid at all costs

They were the delivery agent for furniture ordered from worldstores. I paid £30 extra to have the goods delivered on a Saturday and waited in from 8am until 11pm. No delivery no phone call. Appalling service. Avoid at all costs-have no idea how to get hold of them as amazingly they were not open on Saturday's despite the fact that presumably deliveries were meant to be taking place


Poor service and item never showed up!

I paid £30 extra for a Saturday delivery of a divan base and headboard. I was aware delivery would be 8am-6pm and waited in all day. It has not arrived!!!! I had no call to say there was a problem with delivery and no email. Customer services were closed apparently today as were the delivery service they apparently used. So I have no way of knowing where the item is. Pretty shocked and appalled particularly as I have been very Ill and was relying on the bed.

Julieand Alan Williams found this review useful

13 March 2013

Reply from

Dear Claire,

Thank you for your feedback and for outlining the issues regarding delivery.

I am sorry that your delivery did not turn up as requested, I am currently investigating this with our courier company and will be in touch shortly to advise what happened and provide a resolution.

Kind Regards

Claire Lofthouse´s profile

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Claire Lofthouse
London, United Kingdom