We've used scan for many years without any problems and have spent a good deal of money with them over that time. Our latest order was to rebuild 2 pcs, so ordered what parts we did need. When we put the first one together we couldn't get it to post at all. There was power going through the motherboard, but that was all, just wouldn't boot. When we took it out and compared it to the second one, we found part of the CPU connection to be missing, including a pin. Lot's of back and forth between scan including pics, them saying that the warranty is voided etc because the CPU was installed (complete bs, how can you tell if something works without putting it together). Sent it back only to be told that I could be liable for courier costs! Scan are now saying on the RMA ticket on the site that the pin is bent underneath and that I am refusing to sign a disclaimer! What disclaimer? That's an outright lie right there, They haven't once mentioned a disclaimer. Add to that the fact that there's now way the pin is bent underneath as there's nowhere for it to go, and that it is VERY clear that it is missing.
After spending so much on this order, you would think that they would be keen to keep our custom and rectify the situation rather than lie and dismiss responsibility. Not happy at all with the service and will be going elsewhere in future.
I ordered flowers, a vase, and a card for mother's day as I live so far away from my Mum. I ordered on Friday and paid for a Saturday delivery. They arrived Saturday morning, and my mum is over the moon with them. First time I've dealt with Moonpig and it's been superb, nice and convenient too.
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