I have placed two separate orders with Appliances Online and I have been truly amazed by the fantastic customer service I have receive pre and post order.
I emailed to ask details about delivery and access before ordering and got an accurate answer within a matter of minutes. While ordering I was able to pick the day and time slot (not just your 9-5 job, plenty of slots avail). Got SMS confirmation throughout and delivery was on time. But what I appreciated most is that a month after purchase i needed a VAT receipt and after requesting one via email Appliances Online sent it to me within 15 mins. Customer care at its best , I strongly recommend.
Ordered a replacement handle kit for our washer drier.
We needed fast as no washing machine for a famly with babies is VERY inconvenient.
Espares offered the kit for £8 less than other sites, charged £6 for next day delivery via courrier which is very reasonable. After checking for Espares and other competitors on this site I went for Espares for their top ratings. The item arrived as promised the next day and within the hour delivery slot the courrier has informed me of via SMS.
Washing machine fixed within 24hrs and during the Easter break for 30 something quids when AEG was quoting £199. Thank you Espares !
Thank you for TOP customer service
The customer service at Born pre AND post sale is so good I simply should have bought more from this shop !
When I was expecting I bought part of my baby list with John Lewis and a few great pieces with Born. JL nursery advisor was very good with but quite frankly Born outdid them on the customer service. I am not talking about the sales bit but the after sale side of things.
Although I didn't buy my Bugaboo with Born they always happily helped showing me more little tricks I didn't know about my buggy, and helped me change the configuration, install the footmuff. A busy shop on Oxford St like JL delivers but doesn't assemble or anything like that. Born the little local shop does. That's a lesson learnt.
Lucie (Shopped and still shopping at Born Stoke Newington)
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