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Terrible customer service. Cancelled order but still sent items!

Absolutely terrible experience, worst I have had on the Internet shopping! Definitely one to avoid. To cut a long story short....

- ordered a jacket and gloves, for delivery 1-3 days for a skiing trip.
- 1 week later, no delivery and no communication from outdoor mania (their phone service is a waste of time, took over 40mins to get through).
- cancelled order after 10 days of ordering as no sign of my goods arriving!
- a week after cancelling the goods arrive! But I had already brought elsewhere!
- emailed them but still no response 2 weeks on!

Andrew Aldridge found this review useful

Kam Vadukul´s profile

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Kam Vadukul
United Kingdom