moonpig´s profile

Reviews (3)

Arkclothing

Good

Used twice, once was fast delivery and one slower. Happy with their service and would use again. the price was the same as in the high street but with the benefit of free delivery.

iHeadphones

Superb Service

I've worked for an e-commerce company for many years now, so I know how rare it is for anyone to take the time to give some positive feedback. I am very impressed with the service that you provide. I ordered originally from you in February which arrived promptly and for a very reasonable price, but then found that my purchase developed a fault recently. I sent the headphones back to you on Wednesday and received a replacement pair on Friday morning!
I cannot express just how refreshing it is to deal with a company that fulfil every aspect of their responsibility to the customer so fully, and who even seem to go that extra mile to make sure that everyone is satisfied.

I know personally that complaints and negativity are commonplace in this sort of work but you're doing a fantastic job. I will definitely be using you for all of my audio purchases from now on, and have recommended you to numerous friends and family.

Trainline

Refund near impossible for their mistake

They took money for my ticket twice, i had to make many phone calls to their Indian call centre plus emailed them countless times and they never sorted out my refund. Each person i spoke to had no idea what to do and we went around in circles. I had to contact my bank in the end to get my money back.

moonpig´s profile

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moonpig
Reviewer
Male, 1979
United Kingdom

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