I booked one of Expedia 'hidden value' rooms and selected (2) adults and (2) children. My room came back as either (1) queen or (2) twin beds. Obviously not enough room for 4 people. I then was required to pay an extra $30 to 'upgrade' my room to what I originally requested.
Customer service kept subtly blaming me for their system malfunction. "Did I select right", "sorry it's non-refundable". They did offer me a $50 coupon - but I'm all done with my travel booking so I'm not sure when I can use it. Plus I am forced to deal with them again.
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