Crystal Cobwebs´ profile

Reviews (1)

Wowcher

I did get a refund within 7 days

I recently purchased a McAfee package download at a bargain price. I received an activation code which wouldn't work.(This wasn't Wowcher's fault).
After reading the negative reviews I panicked and cancelled on the day I received the unworkable activation code. It did turn out there was a digit missing off the end. It was resent but no apology from the Company. (Again not Wowcher's fault)
It seems that the problem is, that you can get a refund within 7 days but after that it is a credit which can expire if not used.
I placed another order at the same time but if that doesn't turn up there will be a problem with getting a refund because how long do you leave it?.
Wowcher is only going to as good as the Companies they are dealing with.
I think if they set there self up to be the front man and take the money they have to take some responsibility.
Another thing that annoys me both with them and other companies is the premium line phone number you have to ring.
I wont shop with Wowcher again because as most offers are delivered by post etc we are at the mercy of the Companies involved and the delivery services..
I think this could work very well and is a brilliant idea but some serious tweeking needs to be done..

Crystal Cobwebs found this review useful

10 March 2013

Reply from wowcher.co.uk

Good Evening and thank you for your feedback.

If an item you purchase using a wowcher does not arrive within a reasonable time and we are unable to resolve this with the merchant we will of course arrange a refund for you.

Our telephone number is a local rate number so id not charged at premium rate.

Kind Regards

Wowcher

Crystal Cobwebs´ profile

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Crystal Cobwebs
Reviewer
1945
Peterborough, United States

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