We bought a Circlon Wok, which was offered at a great price and received within a couple of days but when I removed it from the packaging there was a very small flaw in the teflon. I immediately called Customer Services who asked me to take a photo and email it to them. Within minutes, I was told they would replace the wok and arranged for this to be sent to my partners work address as more convenient and then the original could also be exchanged. This arrived as planned, the new one is perfect and the old one returned as agreed. I cannot fault the service received from ProCook and would certainly have no hesitation in buying again from them with confdence and also in recommending to friends and family.
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