I ordered a double mattress with duvet and pillows from this company and paid extra for a set delivery as I was moving to a new 1st floor flat on the day of delivery. I put it the notes section of the order that I would not have access to the 1st floor flat until 12pm to reiterate the importance of my choice of delivery not being until after this time. I then received a phone call from the driver at 11:10am on the day of delivery demanding I answer the door. I explained that I was not there and wouldn't have access till 12. He then said he was tired and wanted to go home so I need to get a taxi or something and open up. When I explained how this would be impossible he asked if I had a trusted neighbour he could leave it with. I then again explained that I wouldn't know as I hadn't moved in yet! He then started to get irrateted with me and huffed something about ringing his manager before slamming the phone down on me. 10 mins later I got a call back from him telling me he left it next door. When I got to the flat I went to collect it and had to struggle with the very large item up the stairs on my own (bearing in mind I am a young female with an extremely bad back... Hence me ordering their orthopaedic mattress) I was not impressed after spending half an hour trying to get it up the stairs to find out they had sent me a single duvet not a double so had to go out and purchase another one anyway. This was the worst experience I have ever revived from a retailer and I would never purchase from them again, it wasn't that cheap and I ended up paying a lot for a delivery service I didn't receive.
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