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INFURN.com

Where is my order ?!

My INFURN order has been done last August. We are now 8 MONTHS later and still nothing (FRANCE).

After one message telling me that my order has been delayed for 8 weeks I have no news from the customer service. The 8 weeks are now over (since a looong time) and still nothing !

On top of that, when i check my account on their website, it is written that my order has been sent. A tracking number is written and it goes directly to the DHL website (italian one). The FUNNIEST PART is that the tracking number is not even working ! DHL says that they can't find nothing and that it is not a DHL tracking number.

Of course I still hope to receive my order but let me doubt about it. This is a fraud, stay away from this website.

8 months later i still have nothing, but one thing is sure : The paiement has been done since Day 1 !

Stopinfurn.com found this review useful

11 March 2013

Reply from Designfurn LTD (infurn.com)

Hello Mr Scialom,

Further to the conversations today with regard to your order.

We have checked your order and the goods have been dispatched and the Customer Service Team agent has now given you an up-dated delivery status.

We are sorry that due to an IT issue, the tracking code is not showing up-dated information, but we have confirmed in writing to you that the goods have been dispatched and the Transporters will be contacting shortly to make delivery arrangements.

Kind Regards
Valerie - Customer Services Adviser.

Victor Scialom´s profile

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Victor Scialom
Reviewer
1945
Neuilly-sur-Seine, France

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