We are sorry to hear that the solicitors were unable to help with your claim on this occasion. We assure you that all of our solicitors do strive to help wherever possible. The solicitor’s decision is based on legal opinion, and if your case could not progress the reasons should have been explained to you fully. National Accident Helpline has a Positive Resolution Pack which contains a list of organisations that may be able to offer some help or assistance. Should this be of interest to you please let us know by emailing feedback@nahl.co.uk and we can get one sent to you.