Mrs G Oxlade´s profile

Reviews (8)

Campbells Prime Meat

Always good

I know I can rely on the quality and to arrive in a day is excellent. Have used Campbells for 5 years or more.

Healthysupplies

Clear website

Informative honest website. Good quality products. Will use again.

Manor Pharmacy

Excellent value & service

I found Manor Pharmacy prices half that of other retailers. Fast free delivery. Cannot praise them enough. Have used them twice with no problems.

Battery Station

Fast service

The batteries are less than half the price of elsewhere & arrived in less than 24hrs. Outstanding service.

Victorian Plumbing

Good Product

Tap arrived within specified timeframe. Product good quality & good price. However supplied with wrong size washer which we found difficult to source. Contacted company they apologised & contacted the supplier who duly dispatched a 'replacement', it was the same size as the original! We can't be the only people who identified the washer was too big. Its a small matter but we live in a rural area & its a 15 mile round trip to the nearest supplier, so a minor issue to most but did make the process less than straightforward for us. The service was swift but they were let down by the suppliers. Wanted to give 3.5 stars. Good company/service/product. We would use them again but would just have a bigger range of washers to hand!

Jaques of London

Product & service 1st class

I ordered using a voucher code online but there was an issue with the code. Within 10 minutes of my placing the order a very helpful lady telephoned & the issue was sorted out. The refund & new amount went through my credit card account immediately. The goods arrived within 3 days really well packed all in time for a family BBQ. Excellent quality, we have purchased before from Jacques. No point in going elsewhere with products, value & service of this calibre.

Complete Care Shop

Good Service

Very good price for items. Delivery prompt as promised.

Saxon Furniture Ltd

Good Product

Bought Chesterfields 4 years prior to the latest purchase. Settees are like new gently softening as we would want. We needed a saddle seat to compliment when we moved house. Very helpful with checking the colour was correct, still cant understand why delivery takes so long though. The final delivery day was the only day that week that was inconvenient to us (family visiting from 150 miles away) There was no leeway on the telephone it was take it or wait until after xmas! The night before delivery the driver rang us and asked to deliver in 10 mins which for us was much better but didn't alleviate the stress the previous week rearranging pre-xmas family arrangements. We had paid in full when we ordered, we were repeat customers & the products aren't cheap. A little more flexibility/understanding on delivery please.

10 April 2013

Reply from Saxon Furniture Ltd

Hi Mrs Oxlade, thanks ever-so for taking the time to review us and are truly sorry if any inconvenience was caused, it wasn't intentional. We take every effort to make sure when an order is placed that we find out if any dates are not convenient with the customer. Unlike most companies we use our own delivery teams so we plan well in advance. The benefit of this is that you get a professional, dedicated delivery service and make sure we keep our customers fully up to speed with the delivery at all times. As we hand-craft each order from scratch (we don't stock any furniture) and as you ordered for delivery during our busiest time of the year (pre Xmas)when leads times can be longer than usual, we still endeavoured to deliver on an agreed date as we do with all our customers. If we manage to get through our schedule earlier than anticipated, our transport guys will see if customers would like to take a delivery earlier which is what appears to have happened in your case. All-in-all we're glad your 4 year old Chesterfield from us is living up to expectations and that you were happy enough to buy a saddle seat to match. We're sure they'll both give you many years of enjoyment and hope we can be of service in the future.

Mrs G Oxlade´s profile

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Mrs G Oxlade
Reviewer
United Kingdom

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