Tap arrived within specified timeframe. Product good quality & good price. However supplied with wrong size washer which we found difficult to source. Contacted company they apologised & contacted the supplier who duly dispatched a 'replacement', it was the same size as the original! We can't be the only people who identified the washer was too big. Its a small matter but we live in a rural area & its a 15 mile round trip to the nearest supplier, so a minor issue to most but did make the process less than straightforward for us. The service was swift but they were let down by the suppliers. Wanted to give 3.5 stars. Good company/service/product. We would use them again but would just have a bigger range of washers to hand!
I ordered using a voucher code online but there was an issue with the code. Within 10 minutes of my placing the order a very helpful lady telephoned & the issue was sorted out. The refund & new amount went through my credit card account immediately. The goods arrived within 3 days really well packed all in time for a family BBQ. Excellent quality, we have purchased before from Jacques. No point in going elsewhere with products, value & service of this calibre.
Bought Chesterfields 4 years prior to the latest purchase. Settees are like new gently softening as we would want. We needed a saddle seat to compliment when we moved house. Very helpful with checking the colour was correct, still cant understand why delivery takes so long though. The final delivery day was the only day that week that was inconvenient to us (family visiting from 150 miles away) There was no leeway on the telephone it was take it or wait until after xmas! The night before delivery the driver rang us and asked to deliver in 10 mins which for us was much better but didn't alleviate the stress the previous week rearranging pre-xmas family arrangements. We had paid in full when we ordered, we were repeat customers & the products aren't cheap. A little more flexibility/understanding on delivery please.
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