Neil´s profile

Reviews (1)


Bad packaging

Strange open ended boxes/cartons were used so when the leaflets were delivered a few had been lost with a few still hanging out of one end! If these boxes are going to be used they should be packed into a bag to keep them together before being put in the carton. Apart from this the printing was good and you could not fault the speed of delivery. I would use them again if the packing issue was sorted out.

11 March 2013

Reply from Solopress

Hi Neil,

Thank you for your feedback.

As discussed, our sincere apologies with regards to how you received your order. Unfortunately we were not able to investigate further into this issue, as the goods were despatched to your client. However I can assure you this is not normal protocol for orders to arrive in this manner.

Due to the inconvenience caused we will place a discount on your Solopress account, which can be redeemed against future orders.

Please accept our apologies again; we look forward to speaking with you in the near future.

Kind Regards

Emma Micallef
Sales Support Department
01702 460047

Neil´s profile

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United Kingdom