Toolstation

ABSOLUTE SHOWER - MINWORTH BIRMINGHAM

I bought a number of tubes of decorators caulk on 3rd March 2012. I finally got round to using them on 10th March and found that on the first tube used the caulk came out of the base of the nozzle rather than the top. On inspection I foung a small slit at the base of the screw on the tube. I was going to forget about it and then found that another of the tubes had the same defect so decided to return them. - they cost £1-16 each plus vat..
I was staggered to find that there was an issue with returning faulty goods. The manager disputed that the goods left the warehouse with this damage. Effectively calling me a liar and a crook. I had to point out that they were breaking the law in supplying faulty goods not of merchantable quality. I eventually obtained replacements.
I am absolutely livid


Nick Smith