We will never purchase from this company again, they have today replaced a faulty mattress received 2 years ago under our 5 yr silent night warranty. Not only did this company refuse to take away our faulty mattress without us paying a further £20 collection fee but they charged an additional £50 to deliver the replacement mattress and have now dumped it in our living room. If we are paying £50 I expect the mattress to be taken upstairs to our bedroom or at the very least be advised that this would not be the position, with my husband away and being 5 foot im now stuck with a double mattress dumped in my living room. Customer services were useless, apparently I'm expected to have read this on their website even though I have dealt with all warranty matters by telephone. All this to replace a FAULTY mattress, we're now £50 down with a mattress dumped in our living room and a FAULTY mattress left for us to try and get rid of. Disgusting customer service!
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