Mr Charles Freeman´s profile

Reviews (1)

Essential Travel

Difficult or impossible to renew online

The website advertises that if you go to the details of your policy you can renew it online. I have twice tried to do this (last year and this year) but never yet found how I could achieve renewal that way. I have ended up having to phone to make a renewal.

12 March 2013

Reply from Essential Travel Ltd

Dear Mr Freeman,

We are very sorry for any inconvenience caused.

We're in the process of redesigning My Account which will make renewing your policy very simple. Right now it's not displayed as well as it could be and we'll be looking to fix this as soon as possible. Until then, if you have any problems you can renew by emailing customerservices@essentialtravel.co.uk or calling customer services on 0845 803 5434.

Thank you for your feedback.

Kind regards,
Essential Travel

Mr Charles Freeman´s profile

profile image of Mr Charles Freeman
Mr Charles Freeman
Reviewer
United Kingdom

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