This is highlighting in competencies of staff at local offices in Tenerife Sur, Santiago de Compostela, Alicante, Malaga, Majorca, Gran Canaria, Barcelona and Madrid in Spain
The lines of queuing and average wait times of up to 1 hour upon landing at airports, the fact that many offices are not even based in the airport, but at external sites to which causes further delays.
The extortionate price of pre paid petrol that is over inflated compared to local pump prices, Compare their prices with those of pre pump prices with other competitive rental car companies operating in the areas and you will discover that they are charging even more.
The absurd over inflated price of taking out excess insurance cover and the fact that Gold car charges up to 5 times more than competitive companies offering to bring their excess down to zero.
The over charging of extras like baby seats charged at up to 5 times more per day than competing local or international companies
DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE LIED TO, charged extra, and done with little regard to the customer.
Have been using for a few years and manage to get really good deals on rentals around Europe. Can be problematic with extensions etc.. with the rental company as you have to book again once the rental period has finished, but all in all great value. Their insurance is also a lot more competitive than the rental companies (If available). Can be better to call directly and choose a less well known rental company as the big names over charge on extras (Baby seat rental etc..) as well as full tank prices
Tenerife South Airport, 25 euro per day extra for baby seat rental. Minor competitive companies such as Goldcar and Orlando, charge no more than a maximum of 30 euros for the entire rental period. Also as with the other big guys they over charge nearly double on a full tank
Booked a car in Amsterdam downtown and paid full insurance, which , I was informed, covered all further expenses in the event of any accidents. Upon returning with a minor altercation, I was told I had to pay a 50 euro "service fee" to look after the minor altercation, which i had already paid full service for. Use a local car hire company or an online booking website such as carhire3000
Heidi found this review useful
You need somewhere to stay, look up hostelworld for reliable available places to rest your weary head. Have been using it since it started and have never had an issue or a problem. Some things never change, now if we could just keep the hostel atmosphere alive as opposed to backpackers sitting in front of screens throughout their travel, that would be something
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