Hi Mark, I can see from your order that it took 10 days to ship and as you quite rightly pointed out, this is too long and we apologise for the upset and inconvenience caused to you. We have been plagued by manufacturers delays for a couple of month and although we had no control over the situation, this is no excuse. Your lenses are normally a stocked lens so dispatch should be same day. I see you did in fact use a coupon code and receive £17.99 off your order which and I have now added £10 store credit which will come off your next order, should you wish to give us a chance to redeem ourselves. Kind regards, Lindsey