I had waited 2 weeks for the order to come through and heard nothing so I used the online chat facility, a very usefull tool. I enquired about my order and was told there was a problem with one of the colour on one of the items and it had been re-ordered. I am happy that quality control spotted the mistake but I should have been informed not left wondering where my order was. That aside I was very happy with the enquiry system and the product is great very easy to fit and looks good. The design it yourself website is very easy to use. I will use the company again and recommend them.
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