My enquiry was for a replacement Vase for one which got broken during cleaning. Of course, it was not one of the run-of-the-mill flower vases but a beautiful Lalique piece treasured by my wife since I bought it for her birthday about 5 years ago. The website and on-line live chat had the problem sorted in very short order and I had the replacement at home within 3 days of first enquiring. The price was several hundred pounds cheaper than any store too so I couldn't have been happier. It was an insurance claim and their approval for me to buy from David Shuttle came very swiftly which is a vote of confidence in itself. Great service throughout. Thank you.
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