Fiona O'Farrell´s profile

Reviews (1)

Higher Nature

Great products, wish delivery to Ireland was faster!

I really like the Higher Nature products, especially the True Food range. I find them high quality, effective and good value.

If I am to make some suggestions:
- higher dose for Vitamin D supplements please!
- no plastic packaging for liquid, oil and powdered products such as probiotics and collagen. Plastics are toxic and leech into the product on contact. I refuse to use, and recommend same to my patients.
- faster delivery to Ireland - most of my supplier are UK based, some mainland Europe, and I always get delivery in 3 days, with Higher Nature it is 10 days.

13 March 2013

Reply from Higher Nature

Dear Ms O'Farrell

Thank you for your valued feedback.

The high grade PET our containers are made from ,complies with international food contact regulations so is very safe to use and is also very recyclable. From experience, we know that glass doesn't have any advantages in preserving the quality of our products and is prone to shattering in the post . Also because it's so much heavier it is less green to transport than PET

Our current vitamin D contains 500iu of Vitamin D3 (cholecalciferol) which scientific studies have shown to be the most effective form to raise serum levels of vitamin D. It is now widely understood that many of us have low levels of vitamin D in our bodies and this has a number of health consequences. Vitamin D3 is, however, a fat soluble vitamin that if taken in excess is stored in the body. We currently believe that our capsules offer a safe level of vitamin D and give flexibility to our customer who can tailor their dose to their individual needs.

Further to our discussion regarding the delays you have reported with your deliveries. We have identified that the delay appears to be once the order has arrived in Ireland, we have agreed to try an alternative delivery method.

Please do not hesitate to contact our customer services department on customerservices@higher-nature.co.uk if you have any further queries.

Kind regards

Janet Best
Customer Services.

Fiona O'Farrell´s profile

profile image of Fiona O'Farrell
Fiona O'Farrell
Reviewer
United Kingdom

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