Max Corderoy´s profile

Reviews (1)

Bozowi

AVOID Bozowi like the plague.. USE ANOTHER COMPANY!

Sent iPhone worth £240 on 4th March via Freepost & 1 week later they claim to have not received the phone. What a coincidence that so many others are having the same problem. It has never taken this long for an item to be received.

It's all too easy just to say that it's Royal Mail's fault but the fact that this is happening to SO MANY other people shows that there is definitely something not right here.

I notice down in another review, Bozowi say:
''We have had some issues with royal mail recently, where they have stated that they can no longer deliver our freepost due to the contents of them. They have stated that mobile devices are classed under the dangerous goods act and therefore cannot be delivered.

This has delayed some orders by a few days as Royal Mail only notified us after we rang them to state we have not received them. We now collect all the freepost from their depot and process them as quickly as possible.''

WHY ISN'T THIS CLEARLY STATED ON THEIR WEBSITE?

WHY WASN'T I TOLD THIS WHEN I SPOKE TO SOMEONE FROM BOZOWI YESTERDAY?

I've never had a problem with sending phones to other recycle companies before. If i had known that or come across these reviews first, i would NEVER have considered using them.

I will make it my mission in life to get to the bottom of this. They definitely haven't heard the last of me. I will be contacting Trading Standards, BBC Watchdog, Which Magazine, the papers, every review site on the net, blogs etc etc

Charlotte, Max Corderoy, Mike Ginmanand Chowdary Cy found this review useful

15 March 2013

Reply from Bozowi

Dear Max, thanks for your feedback and comments.

As you'll see on the letter we send out to all new and returning customers in their welcome pack, we highlight that, where appropriate, our recommended method of postage is by using a recorded delivery service which gives you a suitable level of insurance to cover the value of your device and is trackable. I've just checked on our system and we're currently still awaiting the arrival of your phone, and will update this feedback when we receive it.

We deal with a very high number of devices and customers every day and are always looking at ways to improve their Bozowi experience, so would like to assure you that all feedback is taken very seriously and will be considered in future updates of our site and operating procedures.

Max Corderoy´s profile

profile image of Max Corderoy
Max Corderoy
Reviewer
1950
Torquay, United Kingdom

About