Rose Ann Lawrence´s profile

Reviews (3)

4ourhouse.co.uk

Happy? No

I ordered a replacement water tank for my Tefal Iron.
The part was delivered and in my opinion was badly packaged. There was insufficient bubble wrap resulting in the container being broken.
I contacted customer services and of course was advised I would have to return the broken part before receiving a refund.
I was given the option of reordering at an additional cost or wait till the package was received at the suppliers, then getting a refund, before placing an order.
I have reordered but this has cost me over £50.
I will of course get a refund but it was a rather costly layout. If more care had been taken and the item properly packaged this would not have happened.

29 January 2014

Reply from 4ourhouse.co.uk

Dears Mrs Lawrence

Thank you for your feedback, I am sorry that you received your order damaged.

I can confirm that a full refund was issued on 24th January 2014, I can also confirm that I have refunded your delivery charge on your replacement order.

Please accept my sincere apologies and I will be passing your comments onto the relevant departments regarding the packaging.

Kind Regards
Jayne

Country Attire Ltd. (www.countryattire.com)

Excellent service

At the last minute, after having purchased a jacket from a large store I looked at the Country Attire site.
I was wrapping the first jacket to give to my husband as a Christmas present and thought the quality was poor.
I chose a Barbour,placed my order in the morning and it was delivered the following morning!
I couldn't believe the service. This was Christmas!
The jacket quality was more like I expected.
My husband is small and the sleeves were about half an inch too long but this will not be a problem to alter.
Will I order again? Yes.

Electrocentreltd

Best price, excellent service, great communication!

Searched the Internet for the best price for a new Bosch washing machine as my last Bosch had given such great service.
I saw the price on Electrocentral and was surprised at the price difference.
Never having heard of them I decided to take a chance.
I can recommend the company from the time I ordered to the time the machine was delivered.
Made order on Wed delivered on Sat!
Communication great throughout. Kept updated, could track order.
A big thank you to the delivery men telephoned me between 5-10mins before the delivery. Extremely polite.
Will most definitely deal with the company again .
Thank you.

Rose Ann Lawrence´s profile

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Rose Ann Lawrence
Reviewer
United States

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