My experiences have been less than satisfactory. My flight was cancelled and changed to one a day earlier and with a 12hr overnight wait in Helsinki airport, which was not acceptable. I was given the choice of 'take it or leave it' or wait up to SIX MONTHS for a refund of an undisclosed amount at the discretion of the airline. Even after several emails, the reason for the lengthy delay and the actual amount remain a mystery.
After much to-ing and fro-ing, I was eventually told I could have a voucher to use against another flight with a different airline. I accepted this and booked a more suitable flight, although it cost me more as the cheaper options were no longer available, and duly entered the voucher code when PayPal displayed the option to do so. I was nevertheless charged full cost. Now they are saying they will not honour the voucher against this purchase as it should have been entered in their booking system...a case of "The computer says "No""
So far, they are ducking and diving. Firstly, they are citing some ToS re credit card payments which appears to be totally irrelevant since I paid via PayPal (not a credit facility). Secondly, they claim they can't honour a voucher after a confirmed booking is made, yet it was entered prior to payment and thus prior to the booking. WTF?! Will see how they reply to my email pointing out the above. It does beg the question why cause all this hassle when the whole purpose of the voucher was to resolve their original mess? It makes on wonder if they employ a Sales Prevention Manager?!
A very comprehensive and flexible system. Some ways of doing things can be a bit quirky and catch you out but it is really a question of making sure you know what you are doing and exactly how they expect you to do it. Some familiarity with scripting/pseudo coding is useful (or just sub it out to them) to get the best out of the automation. There's a lot of help via the forum and videos if you don't go for training. Apparently, you can get custom training for £40ph and this can fairly much be a "show me how to do these bits that I'm stuck on".
As far as I can see, Linnworks is the de facto standard thus offers the most comprehensive integration options as far as I can find.
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