Ordered my Giffgaff simcard put it into my smart phone, purchased £10 top up credit and a £12 goodybag which gave me unlimited internet, unlimited texts, and god knows how many free phonecalls for a month. The first 3 days I checked my account balance, it was still £10 all well and good showing all calls I made were coming from the £12 goodybag add on just as they should. All of a sudden 1st August, balance dropped to £8, I contacted their online help agent who informed me that I dialled a premium number 118300 on 31 July at 10:21 & 43 seconds whilst I was in bed and the phone was downstairs with no other person having access to it, this call cost £2. I did not make the call, I have no idea or interest who is on the other end of 118300, what a con, needless to say once my credit runs out with Giffgaff I will be putting another networks simcard in my phone and they won’t con any more money out of me. I advise you to beware of this network before your pocket gets hit. If I could give them minus 5 stars I would.
I have bought several products from this company and the service has always been good. Only had one occasion to contact the company over an order issue and the staff were very friendly and the matter was rectified within 24 hours. _ Highly Reccommended.
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