I bought a gourmet knife block via Amazon & didn't realize it came with a carving set which I already have. I requested an exchange & was instructed to return the carving set (at my own cost) & buy the knives I wanted with the refund. I did as instructed & via ProCook direct as they were offering free P&P. Two sets of knives then arrived & no refund, one from Amazon & one ProCook, one as requested & one different (not sure which way round). To pay 2x £4.95 to get the correct £18 worth of knives seems nuts. Then again 50% off the actual set & the ability to change the unwanted items is a plus & the customer service has been speedy & friendly.
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